FAQs

If your pet has an emergency after-hours, there are several emergency vets in the area so that your pet can receive the emergent care they need. Western Carolina Regional Animal Hospital (828-697-7767) is located in Flat Rock. Veterinary Emergency Group (828-470-1463), South Asheville Veterinary Emergency and Specialty (828-210-8285), and MedVet (828-665-4399) are located in Asheville. We recommend calling them prior to your arrival to let them know what’s going on so they can prepare.

Some vaccines are considered ‘core vaccines,’ meaning they’re recommended for almost every pet. Others are considered lifestyle based. In North Carolina, every dog and cat is required to have the rabies vaccine. When you come in for your annual exam, a staff member will go over your pet’s vaccines, and your vet will recommend appropriate vaccines based on your pet’s lifestyle.

In this area, we tend to see parasites year-round. When you come in for your pet’s physical exam, your vet can help determine which preventative products would be appropriate.

Animals will instinctually hide problems until they can’t any longer, so calling your veterinarian immediately when you notice any changes in behavior and/or normal routine is imperative.

No, veterinarians cannot diagnose over the phone. A phone call doesn’t allow the vet to physically examine the pet, which can lead to treating for the wrong disease or condition, which could be harmful or even deadly. If your pet has already been seen for an issue, we may be able to follow up over the phone and answer questions if the pet has been seen for the current issue very recently. In North Carolina, for a patient to be considered established at a hospital, they must have an exam in the past year. Without that exam, a vet cannot diagnose or prescribe anything for your pet. If your pet is past-due on their exam, we’d love to see them for an exam and re-establish them as a current patient. Please call us at (828) 891-4848 to schedule an appointment.

All anesthetic procedures carry risks, but we take precautions to make sure your pet receives the highest-quality care. Prior to anesthetic procedures, your pet receives a physical exam and pre-anesthetic testing. During the procedure your pet’s vital signs are continually monitored, including heart rate, ECG monitoring, respiratory rate, capnography, INCO2, ETCO2, pulse rate, oxygen saturation, blood pressure, mean arterial pressure, and temperature.

We accept Care Credit as an option. Care Credit is a credit card with financing options for health care related costs. Check out Care Credit on our links page to apply!